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Set up Burnish in 5 steps Install Burnish on your store Run your first scan Reading your dashboard Why is my visibility score 0?
How your AI Commerce Index is scored Which AI engines Burnish checks Scan cadence and refresh windows Presence vs Reputation
What Discovery measures Adding your own discovery queries Three ways to improve Discovery
What Reputation measures Correcting an inaccurate claim
Why your manifesto matters most What's in your manifesto Writing a strong manifesto
Approve your first fix How Autopilot works Rolling back a change Reading the undo trail
How to add custom topics How article generation works Smart posting and cadence Understanding topic research
How AI revenue attribution works Reading per-action lift The cohort ROI table
Comparing Presence and Authority Upgrading or changing your plan Trials and usage credits
My scan is stuck or failed Reconnecting your store Frequently asked questions
Home Troubleshooting & FAQ

Troubleshooting & FAQ

Fix the most common issues, or reach a human.

3 articles

My scan is stuck or failed

What to check when a measurement does not complete.

B 4 min read

Reconnecting your store

Restore access if Burnish loses its connection.

B 3 min read

Frequently asked questions

Quick answers to the questions merchants ask most.

B 6 min read

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